Prior authorization is the most-discussed Medicare Advantage rule. Here is what it is, what it affects, and how to handle it.
What is prior authorization?
Prior authorization means your Medicare Advantage plan must approve a service before it agrees to pay for it. Plans commonly require it for higher-cost care such as advanced imaging (MRI, CT), planned surgeries, skilled nursing facility stays, certain specialist services, and some prescription drugs. The goal is to control costs and confirm care is medically necessary, but the process can delay treatment and frustrate patients and doctors. According to KFF, prior authorization is the leading complaint among Medicare Advantage members. Original Medicare rarely uses it. Knowing your plan's rules before you need care is essential, and a 1-800-MEDIGAP advisor can explain them clearly.
What to do if care is denied
If your plan denies a prior authorization, you have the right to appeal, and many denials are overturned on appeal. Start by asking your doctor to submit supporting documentation, then follow your plan's formal appeal steps; you can escalate through multiple levels, including independent review. New CMS rules taking effect for 2026 require faster decisions and continuity of care when you switch plans, easing some delays. Still, prior authorization remains a key reason some seniors prefer Original Medicare with Medigap. If your plan's rules are causing problems, call 1-800-MEDIGAP (1-800-633-4427) to review whether a different plan or path fits you better.
