Adult Protective Services is the front-line safety net for vulnerable seniors. Here is what APS does, what it cannot do, and how to reach it.
What does Adult Protective Services do?
Adult Protective Services (APS) investigates reports of abuse, neglect, self-neglect, and financial exploitation involving older adults and adults with disabilities who live in the community. After receiving a report, APS assigns a caseworker to assess the situation, ensure safety, and arrange services such as medical care, in-home support, counseling, or legal referrals. APS coordinates with law enforcement, healthcare providers, and the courts when needed. Every state operates its own APS program under its own laws, so eligibility ages, covered conditions, and procedures vary, but the mission to protect vulnerable adults is consistent nationwide.
How do I contact Adult Protective Services?
Because each state runs its own APS, the easiest way to reach the right office is the federal Eldercare Locator at 1-800-677-1116 (Monday-Friday, 9 a.m.-8 p.m. ET), which routes you to your local agency. Many states also have 24-hour APS hotlines. You do not need proof to make a report, and most states accept anonymous calls while protecting good-faith reporters. For immediate danger, call 911. For abuse inside a nursing home or assisted living facility, contact the Long-Term Care Ombudsman instead, since APS typically covers community settings.
What APS can and cannot do
APS can investigate, assess safety, connect seniors to services, and petition courts for emergency protection when an adult cannot consent. APS cannot force services on a mentally competent adult who declines them, prosecute crimes (that is law enforcement), or act as the senior's attorney. For legal remedies like recovering stolen assets or voiding an exploitative power of attorney, free legal aid steps in. If you are navigating Medicare, insurance, or simply unsure which agency fits your situation, call 1-800-MEDIGAP (1-800-633-4427) and we will help connect you to the right protective resource.